Clear service terms.

Who provides the service

The legal business name will be provided before bookings open. The business contact address will also be provided before bookings open.

A business contact email will be published before bookings open.

What we offer

Phone Fob is a separate RFID sticker fitted to a phone or case. Watch Fob is a separate RFID charm fitted to an existing watch band. Neither is a phone-wallet credential or an installation on a smartwatch. Compatibility and fitting depend on the original credential, the accessory and its placement.

Before booking

You must have a working original, permission to duplicate it and access to the intended readers for testing. Building or issuer rules still apply. Gallery choices and AI photo suggestions are initial visual clues, not a guarantee of compatibility. We may decline a request that we cannot support.

The order page shows the full price in CAD, including applicable taxes and mandatory fees, together with a suggested visit time. No visit is confirmed until you accept the price and time. We honour the price you accepted for the agreed work; any change to that work requires an updated price and your acceptance.

Fitting, testing and payment

Bring the original fob and the phone, case or watch band to be fitted. We program, fit and test the accessory at the agreed readers. Tell us in advance if you need entrance, elevator or garage access checked. In our pilot, an accessory that cannot perform the agreed function is not charged.

Payment is due after a successful fitting using an available Wise, Interac or cash option. A reported transfer is marked paid once receipt is verified. A paid receipt is available on your order page.

We check the intended sticker position before attaching it. Removing a fitted sticker can damage it; moving it to a different phone, case or position may change performance. Charging compatibility is assessed for your setup and is not universally guaranteed.

Changing or cancelling a visit

Use your private order page to request a different time or cancel before the visit. A proposed time change is not confirmed until a new appointment is accepted. We do not charge a cancellation fee during the pilot. If we cannot provide the agreed service, we will contact you to reschedule or cancel.

If your copy needs help

Use “Needs help” on the private order page within 30 days if a copy is defective. We will investigate and provide a remake or refund for a defective copy. The owner reviews the resolution with you. This service remedy does not limit your statutory rights.

Changes to your building’s system, deactivation of the original credential, damage or moving the accessory may affect whether the copy continues to work. Report the circumstances so we can assess the problem; submitting feedback never waives your rights.

Route planning

Connected route planning uses Google Maps travel estimates. Estimates are not arrival guarantees. Use of these mapping features is subject to the Google Maps terms and Google Privacy Policy.

Optional text updates

You can choose service texts at intake. Message frequency varies and message/data rates may apply. Reply STOP to opt out or HELP for help. Your private order page remains available without texts. See our privacy notice for details.